About

FAQ

• Where is the store based?

  Dharmavaram, India

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Estimated delivery times:

  United States: 7 business days
  Europe: 10 business days
  Asia: 12 business days
  Americas: 10 business days
  Africa: 15 business days
  Rest of World: 18 business days

  Shipping times may vary during holidays or due to customs/carrier delays.

• Do you ship internationally?

  Yes! We offer worldwide shipping to most countries.

• Can I return or exchange my order?

  Because products are custom-made, we only accept returns or replacements for:

  damaged items
  defective products
  incorrect items received

  We do not accept returns for:

  wrong size ordered
  buyer’s remorse
  color preference differences

• What if my item arrives damaged or incorrect?

  Please contact us within 7 days of delivery with photos of the issue, and we’ll help resolve it as quickly as possible.

• Will I receive tracking information?

  Yes. Tracking information is automatically emailed once your order ships.

• How long does order processing take?

  All products are made-to-order. Processing usually takes 2–5 business days before shipment.

• Can I cancel or modify my order?

  Orders can only be canceled or changed shortly after purchase before production begins. Please contact us immediately if you need assistance.

• Why does my order arrive in separate packages?

  Some items may ship separately depending on product type or fulfillment location.

• Are your products high quality?

  Yes. We work with trusted fulfillment partners and use premium-quality printing methods designed for long-lasting wear and comfort.

• How do I choose the correct size?

  Please carefully review the size chart available on each product page before placing your order.

• Do you offer refunds?

  Refunds are only provided for damaged, defective, or incorrect products.

• What payment methods do you accept?

  We accept secure payments through trusted payment providers available at checkout.

• Do customers need to pay customs or import taxes?

  International customers may be responsible for customs duties or import taxes depending on their country’s regulations.

• How can I contact support?

  For any questions or issues, please contact us at:
  📧 [email protected]

  We typically respond within 24–48 business hours.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.